Shipping Policy

Place of Shipment
Shipments are dispatched from the factory in China or the warehouse in Los Angeles.

Shipping Range
DTTZH provides electric bicycle shipping services to most regions worldwide. However, please note that logistics fees may apply in your area. If you have any doubts, please consult customer service for confirmation before placing an order.

Shipping Costs
Free shipping is offered for the North American region.
Any additional costs incurred due to address changes or delivery failures caused by the customer will be borne by the customer.

Shipping Timeframe
Generally, after your order is placed and payment is successful, we will ship the goods within 1-3 working days.
The shipping time within China is usually 3-7 working days, and the specific timeframe depends on the delivery area.
International shipping time is generally 7-30 working days, which may be delayed due to factors such as customs clearance. Please refer to the actual shipping situation for details.

Shipment Tracking
After the order is shipped, we will send an email containing the logistics tracking number to your registered email address. You can check the shipment status on the official website of the corresponding logistics company using this tracking number.

Notes
Please ensure that the delivery address you provide is accurate, including the street, house number, contact information, etc., to avoid affecting the normal delivery of the goods.
When receiving the goods, please be sure to check on the spot whether the outer packaging is intact. If the outer packaging is damaged or deformed, please refuse to sign for it and contact our customer service in a timely manner.