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Shipping Policy

Place of Shipment​

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U.S. Orders:

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To ensure the fastest delivery, U.S. domestic orders are fulfilled directly from our regional warehouses:​

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  • West Coast: Walnut, CA (91789)

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  • East Coast: Robbinsville, NJ (08691)

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International Orders:

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Orders for all other regions will be shipped directly from our global manufacturing center to ensure the latest inventory and quality control.

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Shipping Range

 


DTTZH provides electric bicycle shipping services to most regions worldwide. However, please note that logistics fees may apply in your area. If you have any doubts, please consult customer service for confirmation before placing an order.

 


Shipping Costs

 


Free within the contiguous U.S. (excluding Alaska and Hawaii).

 

Where we deliver: Most regions worldwide. For logistics fees in your area, check with customer service first.


Any additional costs incurred due to address changes or delivery failures caused by the customer will be borne by the customer.

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Shipping Timeframe

 


Generally, after your order is placed and payment is successful, we will ship the goods within 48 hours including weekends.


The shipping time within China is usually 3-7 working days, and the specific timeframe depends on the delivery area.


International shipping time is generally 7-30 working days, which may be delayed due to factors such as customs clearance. Please refer to the actual shipping situation for details.

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Shipping & Delivery Estimates

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We strive to process and dispatch all orders within 48 hours of successful payment (including weekends) . Delivery times vary by region:

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(1) U.S. Domestic Orders

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Fulfillment from our strategic domestic hubs in California (91789) or New Jersey (08691) .

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  • Processing Time: Within 48 hours.

  • Estimated Delivery: 3–7 business days.

  • Note: The exact timeframe depends on your local delivery zone and carrier efficiency.

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(2) International Orders

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Fulfillment directly from our Global Manufacturing Center in China.

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  • Processing Time: Within 48 hours.

  • Estimated Delivery: 7–30 business days.

  • Note: Arrival times may vary due to customs clearance procedures, local postal services, and international logistics factors. Please refer to your tracking information for the most accurate updates.

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Shipping Methods

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United States (Domestic):

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We partner with FedEx and USPS to ensure your order arrives safely and quickly. Depending on your location and the package size, we will select the most efficient carrier for your delivery.

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  • Heavy Items (Ebikes): Typically shipped via FedEx Ground.

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  • Parts & Accessories: Shipped via USPS Priority Mail or FedEx.

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International (Rest of World):

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For orders outside the U.S., we utilize a network of reliable global logistics partners. Our team will select the most suitable shipping method based on your specific region, local customs requirements, and real-time carrier performance to ensure the best delivery experience.

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Shipment Tracking

 


After the order is shipped, we will send an email containing the logistics tracking number to your registered email address. You can check the shipment status on the official website of the corresponding logistics company using this tracking number.

 


Notes

 


Please ensure that the delivery address you provide is accurate, including the street, house number, contact information, etc., to avoid affecting the normal delivery of the goods.
When receiving the goods, please be sure to check on the spot whether the outer packaging is intact. If the outer packaging is damaged or deformed, please refuse to sign for it and contact our customer service in a timely manner.

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