A12 Folding Ebike for Adults Commuter, 14" Electric bike, 18.5" Fold Size

Returns:

Quality issues (damaged parts, malfunction, etc.): Request within 7 days of receipt. Product must be unused with intact packaging.We’ll cover the return shipping.

Personal reasons (style/color dissatisfaction): Request within 7 days. Product must be brand-new, unused, with complete packaging/accessories (to allow resale). You’ll cover the return shipping.

 

Exchanges:

Non-human quality problems: Exchange for the same model within 15 days of receipt (after inspection).

Size/model mismatch (not your fault): Exchange within 7 days. We cover round-trip shipping.

 

How to process:

Contact our customer service (hotline/online) with your order number, reason, and product photos.

We’ll review and reply within 24 hours. Approved? We’ll send the return/exchange address.

Ship the product back (mark order number & reason) and keep the tracking number.

We’ll inspect within 3-5 workdays. Eligible returns get a refund; eligible exchanges get a new product shipped promptly.

 

Refunds:

Processed via your original payment method, usually credited within 3-7 workdays (depends on your payment platform).

What’s covered (and for how long):

Major parts (under normal use, for quality issues):

 

• Frame, motor, battery, controller: 1 year
• Note: Battery warranty doesn’t cover normal capacity loss.
• Other parts: 3 months
• Not covered: Tires
• Warranty starts: From the date the product ships from our warehouse.

 

What we provide:

 

 

• Within the warranty period, we’ll repair or replace faulty parts for free (if conditions are met).
• Note: Doesn’t cover indirect losses from product issues.

 

What’s not covered:

 

 

• Damage from accidents, disassembly, modification, or improper use (e.g., wrong charger, harsh environments)
• Expired warranties
• Normal wear, scratches, or damage from natural disasters

 

How to get warranty service:

Contact customer service with your order number, photos, and fault details.

Our team will check; if eligible, we’ll guide you to send it back or arrange an inspection.

Approved issues: We’ll repair/replace for free and send it back.

Not eligible: We’ll share a repair plan and cost—we proceed only with your okay.

During payment, you might see an extra international fee. You can avoid it by switching to a major bank's credit card.If payment fails, it's normal. Try a few more times.

This vehicle is manufactured as a Class 2 Electric Bicycle compliant with US Federal Law (16 CFR Part 1512) and state-level regulations, featuring a factory-limited top speed of 20 MPH for street-legal operation.

 

Any performance-enhancing modifications, software unlocks, or usage of high-power "Off-Road Modes" that exceed local speed and wattage limits are intended exclusively for use on private property or designated closed-course tracks. Operating a modified vehicle on public roads, bike paths, or trails may violate local laws, lead to vehicle impoundment, and void your warranty. The user assumes all legal and safety risks associated with such modifications. Ride responsibly and always wear a helmet.